This course is designed to provide attendees with a toolkit for dealing with difficult conversations with staff and independent third parties, where appropriate. The session will explore management techniques for staff disciplinaries, grievances and performance issues. It will also consider methods to resolve complaints raised by parents.
Attendees will learn:
Different techniques for difficult conversations
How difficult conversations may be avoided
Strategies for difficult conversations
Partner, Employment & Education at Penningtons Manches Cooper
Gemma specialises in both contentious and non-contentious employment law and has a keen interest in all aspects of discrimination law. Since her qualification in 2007, she has been involved with a significant Court of Appeal decision, a number of tribunal hearings and appeals to the Employment Appeal Tribunal. She has also provided corporate support in relation to business transfers and reorganisations and advised on the terms of compromise agreements, employment contracts and employee handbooks. In addition, Gemma has provided guidance to clients on the implications of TUPE and the terms of commercial outsourcing arrangements. Gemma advises independent schools and academies on a number of HR and education specific issues, including safeguarding responsibilities and compliance requirements. She regularly writes in the ISBA Bursar’s Review and provides training to schools on employment updates, safeguarding requirements and management of staff including performance management. Gemma hosts several forums for HR directors, managers and Bursars within independent schools. Listed by Chambers UK as 'up and coming', Gemma has been described as having a 'good tactical approach to dealing with HR issues', being 'very swift with her advice' and as an adviser who 'acts in the client’s best interests'. She is a member of the Employment Lawyers’ Association and the Chartered Institute of Personnel and Development.