This course will introduce you to the most up-to-date thinking and strategies to successfully manage your attitude, your energy, challenging situations and your workload.
Delegates will gain practical, instantly useable skills to ensure they maintain professionalism and credibility at all times.
Programme Outline
Managing Yourself
- Developing a "can do" attitude
- Using motivational language
- Identifying what you need and want to achieve
- Managing your energy across the four energy dimensions
Managing Challenging Situations
- Understanding the ABC of challenging situations
- Recognising the 3 key elements of communication
- Aligning assertiveness to the 3 key elements of communication
- Applying the AIDA model to challenging situations
Managing your Workload
- Differentiating between urgent and important tasks
- Prioritising your workload
- Identifying time bandits and strategies to overcome these
- Maintaining boundaries and the art of saying "no"
